Country General Manager India

Avolta is the world’s leading and largest Travel Experience (Retail, Convenience, F&B) company (https://www.avoltaworld.com/en) with >5,500 outlets, >1,200 locations, >77,000 employees in more than 70 countries and annual revenue of Swiss Francs CHF 13.5 Billion in 2024.

We operate primarily at airports as well as other travel channels, including motorways, railways, cruises, border shops, downtown.

We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core. Based on four strong pillars including delivering the Travel Experience Revolution, Diversifying our Geographical Presence, further fostering a Culture of Continual Improvement, and Sustainability, our strategy is ultimately powered by our people.

In Asia Pacific, we are present in more than 10 countries, including India, Sri Lanka, Maldives, China, Hong Kong, Macau, Japan, Vietnam, Malaysia, Singapore, Indonesia and Australia.

PURPOSE OF THE ROLE

The Country General Manager (GM), India is a leadership role responsible to drive the business performance (sales, EBITDA, productivity), management and commercial activities for 2 key lines of businesses – Retail in Bangalore and Cochin, Food & Beverage in Bangalore, Delhi and Noida.

KEY RESPONSIBILITIES

Commercial & Financial Management

• Drive sales and growth through detailed planning, brand promotions, airport exclusives, menu engineering and innovation, and unique cultural activations.
• Develop and manage the annual budget, monthly and quarterly forecast, and full P&L for India.
• Deliver KPIs (sales, COGS, personnel, operating and admin expenses) and implement corrective actions to improve productivity and achieve/ exceed the budget.

Operations Management

• Oversee the operations with the Operations Managers, ensuring compliance with Airport Authority regulations, health & safety standards, and Avolta’s franchise and brands standards.
• Negotiate and manage supply chain, inventory, fixtures maintenance and quality control.
• Optimize processes to enhance operational efficiencies.
  
  

Stakeholder & Vendor Relations

• Build positive relationships with the Airport Authority, JV partner leadership team, brand partners, and third-party vendors/suppliers.
• Oversee vendor performance for supplies, services, and maintenance.
• Identify and build dependent relationships (including government, local communities, where appropriate) that will be important to the overall success of our airports’ businesses in India.
  
  

Team Leadership & Development

• Foster a high-performance culture reinforcing customer service, teamwork, and accountability.
• Conduct performance reviews and provide ongoing coaching with performance quantified by sales performance, NPS/ mystery shopper and customer perception tracking results.
  
  

Customer Experience

• Ensure consistent delivery of excellent service and products knowledge through customer service standard training and coaching.
• Address escalated customer concerns professionally and promptly.
• Implement customer feedback loops and continuous improvement initiatives.

IDEAL QUALIFICATIONS

• At least 15 years’ experience leading teams in multi lines of business (Retail and/or F&B) and at least 5 years in P&L management roles. 
• Proven track record in successfully maintaining excellent landlord relationships, achieving targeted financial results and leading large scale Retail and/or F&B (>USD100M/ annual).
• Ambitious, reliable and results driven.
• High degree of integrity and strong work ethics.
• Possess analytical and critical thinking.
• Proactive problem solver with learning agility.
• Highly experienced in cost and quality control.
• Creative in developing marketing strategies and promotions.

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We look forward to connecting with you soon!