Ecommerce Specialist- EMEA

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.

We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.

PURPOSE OF THE ROLE
We are seeking a hands-on, highly organized, and proactive Ecommerce Specialist to support the daily operations of Emporium EMEA across its 17-country footprint. Working closely with the Emporium Manager and cross-functional teams, this role is key to ensuring operational continuity, coordinating assortment updates, campaign execution, customer service quality, and contributing to digital improvements and project rollouts. This is an excellent opportunity for someone with a strong e-commerce operational background and stakeholder coordination skills, eager to work in a dynamic, multi-country environment.

KEY RESPONSIBILITIES
1. Operational & Commercial Coordination
• Execute weekly assortment updates, stock movements, pricing, and promotional activations.
• Coordinate campaign launches through Salesforce, product listings/removals, and banner updates across 34 websites.
• Manage IT tickets for web issues and developments via Jira, collaborating with Magento, SAP, and Akeneo teams.
2. Stakeholder Collaboration
• Serve as a day-to-day point of contact for Category Managers, Customer Service team (Brazil), and external vendors.
• Track customer feedback and escalate key improvement needs.
• Support HR and CRM initiatives, including recruitment campaigns.
3. Customer Service & Quality Assurance
• Ensure customer service teams follow updated manuals and incident workflows.
• Monitor customer service teams via Power BI dashboards, identify gaps, and assist in revolving recurring issues.
• Collaborate with customer service teams to ensure timely follow-up on open cases.
4. Legal, Fiscal & Web Support
• Support documentation and implementation of updated Terms & Conditions across websites.
• Coordinate with with Finance and Legal teams on regulatory and documentation requirements.
• Support accurate web configuration and content updates.
5. Product & Content Management
• Validate SKU listings and manage removal of discontinued items.
• Update banners, visuals, and content on Magento front-end.
• Ensure campaign execution aligns with assortment and promotional strategy.
6. Reporting & Administrative Tasks
• Track KPIs and prepare performance summaries and promotional reports for vendors and internal stakeholders.
• Support promotional reporting, involve follow-up, and assortment tracker maintenance.
• Assist with invoice follow-up, product file cleaning and assortment trackers.

WHAT WE ARE LOOKING FOR
Experience
• 3–4 years of experience in e-commerce operations, digital marketing, or crossfunctional project coordination.
• Proficiency in Microsoft Office Suite (mandatory), with strong Excel skills (pivot tables, formulas, data analysis).
• Previous exposure to tools like Salesforce, Magento, SAP, Power BI, Jira, or Figma is a strong plus.
Skills & Competencies
• Organized, process-driven, and detail-oriented.
• Great interpersonal and communication skills.
• Problem-solver, with a hands-on mentality and adaptability in a fast-paced environment.
• Data-oriented, able to track and support performance improvement.
Education
• University degree in Business, Marketing, E-commerce, or a related field.

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We look forward to connecting with you soon!