Global Commercial Customer Insights Manager (Temporary)

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.

We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.

PURPOSE OF THE ROLE

As part of the Global Marketing Organization, you will lead the development and execution of customer insight across global travel retail channels. This role uses different sources of information to build a deep understanding of travelers and markets, translating insights into strategic actions that enhance customer experience and drive growth. You will collaborate closely with Marketing teams (Communication, Advertising & Promotions), as well as Commercial, Digital, and Operations teams, working with regional and local teams worldwide. This role is based in Madrid Spain, and will report directly to the Global Digital Marketing Customer Insight Manager.

RESPONSIBILITIES

• Leads, designs, executes, and manages a portfolio of qualitative and quantitative research studies to address critical business questions
• Interprets and synthesizes insights across data sources (e.g., transactional data, loyalty programs, camera analytics, market research, etc.) to deliver holistic solutions with clear business implications
• Creates and delivers professional, visually compelling PowerPoint presentations for executive audiences
• Regularly presents strategic insights and recommendations to senior leadership and cross-functional teams
•  Fosters strong collaboration with key stakeholders to maximize synergies, supporting in definition of relevant business questions and streamlined brief, methodologies and action standards for projects
• Maintains quality of the main projects, Customer Perception Tracking and ECHO (NPS program), ensuring that the design, analysis and outcomes are robust.
• Acts as a trusted business partner, collaborating closely with global and Local teams to embed customer-centricity into all initiatives

WHAT WE ARE LOOKING FOR

• 6+ years’ experience in Consumer insights in Market research agencies or companies, ideally FMCG, Retail or Foodservice industry  
• Experience in leading multi-countries projects is preferable
• Proven ability in leading research path and deliver actionable insights, contributing to the overall marketing and commercial strategy
• Fluent in English - written and spoken - is required
• Knowledge of Spanish is a plus
• Project management skills
• Experience in creating presentations and executive summaries, integrating insights and data from various sources for a holistic understanding of insights
• Experience in qualitative and quantitative research and insight validation
• Analytically minded with ability to synthesize multiple data/insights sources and perspectives into a clear and tangible action plan
• Experience in advising on business decisions in identifying growth opportunities
• Proven experience on international projects and/or international organizations
• Ability to foster strong relationships as the role involves collaboration with multiple stakeholders
• Excellent communication skills with proven ability to coordinate cross functional work and manage stakeholder relationships
• Experience using AI-powered tools and platforms
• Excellent knowledge of MS Office suits

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We look forward to connecting with you soon!