Global Consumer & Market Insights Analyst
ES
At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.
Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.
We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.
Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.
Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.
Purpose of the Role
The Customer Insights Analys plays a key role in transforming customer and market data into actionable strategies that enhance customer experience and drive business growth. This role collaborates closely with cross-functional teams to generate insights, support decision-making, and ensure alignment with strategic objectives.
Key Responsibilities
- Provide strategic support for market research projects, ensuring alignment with business priorities and goals.
- Collaborate with analytics and data teams across the organization to improve KPI measurement, interpretation, and business understanding.
- Integrate and synthesize insights from multiple data sources (e.g., transactional data, loyalty programs, camera analytics, market research) to deliver holistic and actionable recommendations.
- Support the development of a hypothesis-driven annual Customer Insights agenda by identifying stakeholder needs in collaboration with Managers.
- Ensure high-quality delivery of key projects (Customer Perception Tracking and ECHO), including supplier management and robustness of design and analysis methodologies.
- Maintain and continuously update the Supplier Directory and Insights Platform, incorporating relevant industry trends and developments.
- Develop and present high-quality, visually compelling PowerPoint presentations tailored for executive audiences (CEO, CCO, Marketing and Commercial Directors).
What We Are Looking For
- 3–5 years of experience in business consulting, market research, strategic planning, customer insights, or a related field.
- Strong proficiency in Microsoft Office (especially PowerPoint and Excel), with the ability to create high-impact executive presentations.
- Experience with analytical/statistical tools and data visualization platforms (e.g., SPSS, Tableau), with solid capabilities in data analysis and interpretation.
- Strong analytical mindset, with the ability to translate data into clear business strategies.
- Proven ability to manage multiple workstreams simultaneously, with strong prioritization and synthesis skills.
- Excellent communication and stakeholder management capabilities.
- Results-driven, proactive, and a collaborative team player with a strong willingness to learn.
- Experience in global or multi-regional environments is a plus.
- Exposure to Retail, Food & Beverage, or Travel industries is desirable.
- Fluent in English (written and spoken) to operate effectively in a global environment.
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We look forward to connecting with you soon!