Global Head of Internal Communications, Culture & Engagement

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents and more than 75’000 team members. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B  group Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

PURPOSE OF THE ROLE

The Global Head of Internal Communications, Culture & Engagement will serve as the strategic architect and voice of Avolta’s internal communications, as well as its various Culture & Engagement initiatives. This role is responsible for aligning internal messaging with corporate objectives, deepening employee engagement, and fostering a unified culture that reflects Avolta’s brand and values globally. The position holder will also coordinate initiatives with the External Communications department and regional Culture & Engagement Leaders. The role is based in Basel, Switzerland.

RESPONSIBILITIES

Strategic Leadership & Advisory

• Develops and drives a global internal communications strategy that enhances employee engagement and aligns teams with Avolta’s purpose and brand identity using various tools and channels such as Beekeeper, E-Mail, etc
• Drives the Culture & Engagement initiatives for the company globally and oversees regional and local initiatives
• Manages the Culture & Engagement Steering Committee of the Company
• Acts as a trusted advisor to the Chief People, Organization & Culture Officer, other Executive Members, as well as senior leaders, guiding them on effective internal communication practices and Culture & Engagement Initiatives
• Oversees internal brand alignment, ensuring consistency in messaging and fostering a shared corporate identity
• Works closely with the Chief People, Culture and Organization officer and the CFO on annual reports and other company relevant documentation

Content, Storytelling & Engagement

• Develops and manages a global internal communications as well as Culture & Engagement content calendar with culturally relevant and compelling messaging and actions
• Utilizes storytelling to amplify Avolta’s achievements, customer impact, and employee success stories
• Creates innovative two-way communication channels, such as digital town halls and feedback platforms, to strengthen engagement

Leadership & Change Communication

• Partners with executive leaders to cascade key messages and navigate organizational change communications as well as Culture & Engagement initiatives and messaging
• Provides tools and training to leaders for clear, empathetic, and effective communication
• Supports Culture, Engagement and Sustainability initiatives by integrating them into internal narratives and employee engagement efforts

Digital Innovation & Transformation

• Implements and optimizes digital communication platforms to connect the global workforce in real-time
• Leverages data-driven insights to measure engagement and continuously improve communication strategies
• Maximizes the use of Avolta’s intranet and explores emerging digital solutions for internal communications
• Drives, analysis and implements action plans resulting from culture engagement surveys and EDGE certification

WHAT WE ARE LOOKING FOR

• Fluent in business English with exceptional written and verbal communication skills
• Bachelor’s or Master’s degree in communications, journalism, business, or a related field
• 10 years of experience in internal communications, with a strong background in global communication strategies within multinational organizations
• Strong track record in culture & engagement initiatives and topics from creation to implementation
• Proven ability to develop and execute high-impact internal communication strategies aligned with business objectives
• Expertise in managing large-scale change initiatives, keeping employees engaged and informed during transformation
• Strong executive presence and ability to build trusted relationships with senior leadership, providing strategic communication counsel
• Deep understanding of cultural variances in communication styles, with experience unifying messaging across global regions
• Ability to simplify complex topics into clear, engaging, and inspiring messages for diverse audiences
• Knowledge of and eagerness to leverage digital communication platforms to enhance employee engagement
• Highly collaborative and solutions-oriented, with experience working across departments and regions
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment

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We look forward to connecting with you soon!