Global IT Store Systems Specialist

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.

We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.

PURPOSE OF THE ROLE

The role of the Global IT Store POS System Specialist is to implement, supervise and maintain POS system components, including central and edge environments, across all supported touchpoints such as POS, SCO and mPOS, as well as all related downstream, upstream and edge integrations.

The role participates in projects in collaboration with global, regional and local resources to roll out, update and maintain the POS platform, acting as a technical authority and subject matter expert for POS-related matters.

The position also provides training, guidance and support to Helpdesk and Local IT support teams, contributes to the development of the knowledge database, and coordinates with internal IT partners and third-party providers where required.

RESPONSIBILITIES 

Project-related responsibilities

• Support POS-related projects, including rollouts, installations, updates and incident management, in coordination with the relevant Project Manager
• Ensure the deployment of POS and SCO system components in compliance with corporate guidelines
• Act as a functional and technical expert for Store Systems applications
• Coordinate with first-level support, Local IT support and other IT teams during deployment and implementation phases to ensure successful delivery of the POS service
• Collaborate with global, regional and local stakeholders to support POS platform rollouts, updates and continuous improvement initiatives

Ongoing operational responsibilities

• Administer POS and SCO software components installed globally, including installations, updates, testing and rollouts
• Coordinate with first-level support and Local IT support teams for system maintenance, system updates and setup reviews
• Coordinate with third-party providers where applicable
• Monitor and control the stability of the POS environment and related data flows
• Maintain services related to POS and SCO systems, including central POS servers, as indicated by the Solution Architect
• Support local POS integrations such as EFT, fiscal printers, local landlord reports and other related interfaces
• Coordinate with Business Process Owners and Business Analysts to set up, test and validate promotions and specific configurations not delegated to end users, including Club Avolta, VIP vouchers and coupons
• Act as an escalation point for first-level support, Local IT teams and key users, providing technical and functional support to L1 and L2 resources
• Monitor central and edge systems and coordinate with the Solution Architect and Local Operations teams on preventive and corrective actions.
• Support and train L1 and L2 IT resources on assigned tasks and contribute to the continuous development of the knowledge database

WHAT WE ARE LOOKING FOR

• Strong technical knowledge of POS and SCO systems and related
• Working knowledge of JPOS / JavaPOS, including driver configuration.
• Experience in the management of POS devices such as printers, scanners and PIN pads
• Knowledge of MS SQL
• Knowledge of Linux operating systems
• Knowledge of Python and batch scripting
• Understanding of networking and communication principles
• Ability to interact with end users to understand business and operational needs
• Ability to clearly explain technical issues to development teams responsible for implementing solutions
• Flexibility to adapt to changing tasks, priorities and working requirements.
• Fluent English, both written and spoken, is essential for effective collaboration with global teams, stakeholders, vendors and support functions.

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We look forward to connecting with you soon!