Global Retail Operations Manager

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.

We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.

ROLE PURPOSE

The Global Retail Operations Manager plays a key role in supporting the definition, deployment, and continuous improvement of Avolta’s retail operational model across countries. This role ensures the successful implementation of global commercial strategies, operational best practices, and performance standards, working closely with cross-functional teams and local markets to drive consistency, efficiency, and growth.

KEY RESPONSIBILITIES

• Support the rollout of Avolta’s Business Operational Model across countries.
• Coordinate with local teams to ensure alignment with global standards and successful adoption of Modus processes and procedures.
• Monitor and report on implementation progress, identifying areas for improvement and innovation.
• Assist in the execution of key retailing aspects including assortment, layout, pricing, promotions, and customer service.
• Collaborate with IT and other communities to implement solutions that support operational excellence.
• Identify, document, and promote internal best practices to enhance operational performance.
• Ensure continuous evolution of retail concepts in line with customer expectations and market trends.
• Track operational KPIs and support the translation of strategic goals into actionable plans and budgets.
• Conduct regular performance reviews and support corrective actions where targets are not met.
• Provide training and documentation to support the implementation of operational models.
• Partner with Learning & Development and IT to ensure teams are equipped with the right tools and knowledge.
• Participate in the Quarterly Operational Committee and other governance forums.
• Foster collaboration across the commercial community to drive organic growth and ensure consistent execution of global strategies.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Business, Retail Management, or related field.
• Minimum 5–7 years of experience in multi-unit retail operations, preferably in an international or travel retail environment.
• Strong understanding of retail P&L, commercial concepts, and operational KPIs.
• Excellent communication, stakeholder management, and project coordination skills.
• Strategic thinker with a hands-on approach to execution and problem-solving.
• Fluent in English; other languages are a plus.

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We look forward to connecting with you soon!