Jr. F&B Digital Project Manager EMEA

Junior Digital Project Manager – F&B Platforms

About the Role

The Junior Digital Project Manager supports the implementation and coordination of digital platforms across Food & Beverage operations in EMEA. This role is focused project coordination ensuring digital initiatives are delivered effectively and adopted successfully across locations. You will work closely with internal teams and external partners to support rollouts, maintain platforms, and help drive consistent execution. This is an ideal opportunity for someone looking to have exposure to international markets and innovative customer-facing solutions.

Responsibilities

Project Coordination & Execution

• Lead rollout and implementation of digital platforms (e.g. kiosks, QR ordering, self-checkout, digital signage) as project manager
• Project planning, timeline tracking, stakeholder management, content reviewing and coordination of deliverables
• Work with IT, Operations, and Concept teams to support smooth implementations
• Support testing (UAT), feedback collection, and issue tracking
• Monitor progress and escalate risks or delays

Platform Support & Operations

• Support the day-to-day management of digital platforms across locations
• Assist with content updates and local adaptations together with market teams
• Help ensure platforms are functioning correctly and aligned with brand standards
• Track issues and coordinate resolution with relevant teams
• Maintain documentation of processes and platform setups

Training & Onboarding Support

• Support the creation of training materials and user guides
• Assist in onboarding and training of local operations team
• Act as a support contact during and after rollouts
• Help drive adoption and correct usage of digital tools

Performance Tracking & Reporting

• Assist in tracking key KPIs (usage, adoption, revenue impact)
• Collect and organise data across markets
• Support reporting and dashboard updates
• Identify improvement opportunities based on insights

Stakeholder & Vendor Coordination

• Coordinate with internal teams and external vendors on project tasks
• Support communication, follow-ups, and issue management
• Help ensure alignment and clarity across stakeholders

Qualifications

Education: Degree in Hospitality, Business, Marketing, or a related field

Experience:

• 2–4 years of experience in F&B operations, digital project support, marketing project management or coordination roles
• Exposure to digital tools (POS, kiosks, ordering systems) is a plus
• Experience in multi-site or operational environments is advantageous

Required Skills

• Strong organisational and coordination skills
• Proactive, hands-on, and detail-oriented mindset
• Innovative mindset
• Willing to make things better, optimize and strive for the best
• Good communication and stakeholder management skills
• Ability to manage multiple tasks and priorities
• Analytical mindset with interest in performance tracking
• Comfortable working in cross-functional, international environments
• Proficient in Microsoft Office and collaboration tools
• Strong interest in digital innovation and customer experience
• Fluent in English; additional languages are a plus